March 13, 2019 – CarGurus, a leading consumer automotive car shopping website, today announced it has named DCH Montclair Acura a “2019 CarGurus Top Rated Dealer.” The annual CarGurus Top Rated Dealer awards are presented to a select group of car dealerships that have received the highest average ratings from shoppers who have submitted dealership reviews on the CarGurus platform. CarGurus uses shoppers’ dealership ratings as well as comprehensive valuation analytics to help shoppers search their local marketplace and find great car deals from top-rated dealers.
“We are thrilled to recognize DCH Montclair Acura as a Top Rated Dealer,” said Sam Zales, President of Dealer Operations. “Based on CarGurus’ shoppers’ ratings, it is clear that the team at DCH Montclair Acura is delivering a superior car shopping experience for their customers, and we applaud their high standards for excellence.”
“Providing exceptional customer service is a priority for us, and we are proud to be recognized as a Top Rated Dealer,” said Tim Hlavenka, General Manager. “This is one of many customer service awards we’ve been awarded, and it never gets old! To me, customer service awards outweigh any performance award, and I look forward to many more. The team I have is the best of the best, and they prove it every day with awards like these.”
CarGurus invites shoppers to review and rate dealerships with whom they have interacted during their car shopping experience. Dealer ratings and reviews are visible to the public on the site, and they are also factored in the algorithm that CarGurus uses to rank search results for shoppers. According to a recent CarGurus poll, 78% of shoppers say they will not buy a car from a dealership without first seeking out reviews of that dealer from other shoppers.
DCH Montclair Acura is located at 100 Bloomfield Ave in Verona, NJ. They retail new Acura models and all other makes and models of pre-owned vehicles. They also service all makes and models and have a large parts department supplying genuine OEM parts. DCH Montclair Acura is a top volume Acura dealer in New Jersey, based on 2018 New Acura Sales by AHM. DCH Montclair Acura is part of Lithia Motors (NYSE: LAD.)